Customer Health Scoring Framework
Build a customer-health framework with measurable signals — usage, NPS, engagement, payment health.
SQLNotion or Google SheetsOptional: Catalyst, Gainsight
About this project
Customer health scores are the CSM's primary leading indicator. This project teaches the methodology: signal selection, weighting, alert thresholds, and the action-playbook tied to each signal. Build it for a real company (yours or hypothetical) with realistic data sources.
Why build this in 2026?
Net revenue retention is the metric VCs care about most; CSMs who improve it are highly valued.
What you'll ship
- Framework document
Live scoring dashboard
Action playbook
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Skills you'll practice
account managementsqldata analysis