Customer Onboarding Playbook
Design a customer onboarding playbook with milestones, comms, and time-to-value targets.
Notion or Asana
About this project
First 30 days determine retention. This project teaches the onboarding craft: milestone definition, comms cadence, intervention triggers, and the success metrics. Build for a real product and pilot with one customer.
Why build this in 2026?
Onboarding quality is the leading indicator of NRR.
What you'll ship
- Playbook document
Email/Slack sequences
Pilot results
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Skills you'll practice
account managementcommunication